Help, and who actually answers
Three different organisations show up in your buying experience and they answer different questions. Sending a question to the wrong one is the most common reason people wait days for nothing.
Anything with money, a parcel or an order attached goes to OOTDBUY. Anything about a card on the finds pages goes to us. Anything about the item itself is answered by the Chinese seller, through OOTDBUY, using the note on the order form.
The official routes
Hours and address are as published on the official site on 4 August 2026.
Email support
[email protected], staffed 09:00 to 21:30 UTC+8. The right route for anything about an order, a payment or a parcel.
Write to OOTDBUYOOTDBUY officialThe official Discord
Faster for questions that are not really support tickets, like whether two listings are the same item.
Open DiscordOOTDBUY officialThe Novice Guide
The official walkthrough. Most first-order questions are answered here before you need to ask anyone.
Open the guideThe official shortcuts, and what they are for
Two cards sit near the top of the official home page. The shipping estimator is the one worth knowing about while you are still searching, because a heavy category is a decision you make before you choose an item, not after.
We do not restate what it outputs. Freight is quoted by OOTDBUY against a real parcel and a real destination, and any number we copied here would be wrong by the time you read it.
Frequently asked questions about searching on OOTDBUY
The ten that come up most, answered from the official pages and from searches we ran ourselves. Dates on any figure below are recorded in what we last re-checked.
Do I have to type Chinese to use OOTDBUY?
No. The search box accepts English, and it accepts a pasted listing link, which skips searching altogether. Chinese words simply return better results, because the listings underneath were written in Chinese and the English you see is a machine translation of them.
Which source tab should I be on?
It depends on what you are buying rather than on which is best. 1688 is the wholesale floor, Taobao is general retail, Weidian is where the small independent shops sit. On 4 August 2026 the same word returned USD 1.33 to 21.40 on the 1688 tab and USD 29.53 to 129.17 on Weidian, which is the size of the difference between them.
Why do the result titles read so strangely?
Because they are machine translations of Chinese titles, and Chinese sellers write titles as keyword lists rather than as descriptions. A title crammed with unrelated words is normal. Brand names spelled almost correctly are deliberate, not errors.
The same photo appears on six listings at six prices. Which one is real?
All of them, in the sense that all six are genuine listings. Supplier photographs are shared freely on Chinese marketplaces, so matching a picture proves very little. Compare the variant lists, the position in the price band and the seller measurement table instead.
Is there a size filter?
No, and there is no brand filter either. The result page offers a price window, a price sort and a panel of further conditions. Sizing is settled on the listing, using the seller measurement table in centimetres.
Does OOTDBUY check that I ordered the right thing?
It checks quantity, colour and the marked size against your order, opens the parcel and photographs it. Colour deviation, size deviation and how well something works are named as outside the inspection scope on the official page, which is exactly why the choosing has to be careful.
What does it cost to search?
Nothing. Searching and browsing are free and need no account. Money starts at the order: goods plus the domestic leg first, international freight later, plus a small customs handling charge. The official Service and Fees page is the authority on that, not this site.
Can I search by image?
There is a camera button inside the search bar, so images can be given to the search. We have not run a picture through it and so we do not describe what it returns. Anything you read elsewhere claiming precise results from it is worth checking against your own attempt.
How current are the prices on this site?
Every measured figure carries the date it was read, which is 2026-08-04. They were a snapshot of the first screen of a search, twenty results, one day. They are here to show the shape of a category, not to predict what anything will cost you.
Something went wrong with my order. Can you help?
No, and it would be dishonest to pretend otherwise. We cannot see orders, take payments or issue refunds. Anything with money attached goes to OOTDBUY at [email protected], which is staffed 09:00 to 21:30 UTC+8. Write to us only about this guide.
What we can and cannot do for you
We write and maintain this guide. We do not hold stock, take payment, or have any view of your account. If you write to us about a parcel we will only be able to point you back to OOTDBUY, a day later than if you had gone there first.
What we are useful for: a mistake on this site, a word in the list that stopped returning anything, a broken link, or a category we have missed. Those go to [email protected] and we read them.
Tracking, delivery and order support
After dispatch, open the parcel record and use its tracking number with the carrier named there. If the record stops moving, send support the parcel number, last scan and relevant dates. Avoid opening unrelated tickets for the same issue.
On arrival, check the package and contents before discarding anything. Photograph visible damage, retain the packaging and contact support through the order within the applicable claim window. For a return before dispatch, describe the exact issue and wait for the seller’s eligibility decision.